UP TO 30% OFF SITEWIDE WITH CODE HELLOSUMMER ☀️

FAQ's

When will a specific item be restocked?

We constantly get emails from customers requesting restock information, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. 

How can I contact Elite Styles Boutique?

Our customer service team is available 24/7. To contact us, please email us at info@elitestylesboutique.com or contact us through our live chat located on our website. Please be advised that email inquires may take longer than usual to be replied to on weekends and holidays.

What is your return policy?

We provide customers with store credit if merchandise is returned to us within 14 days of the customer having received it. We do NOT provide refunds or return labels, customers are responsible for all return fees. More information can be found online: 

https://www.elitestylesboutique.com/pages/returns

I received an item and it's damaged

Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email info@elitestylesboutique.com so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification. 

I need to send an item back for store credit or an exchange. How do I do this?

Merchandise purchased online can be mailed back or dropped off to our address at

2246 W 80 Street Suite 1

Hialeah, FL 33016

Customers are responsible for return shipping costs. If the customer drops off the item, we will review it, and email the store credit (if the item is in excellent condition and has the tag attached).

I need help with sizing. Do you have a size chart?

Yes! we do have a size chart. It can be found by following the link below:

https://www.elitestylesboutique.com/pages/size-chart 

Note: Models always wear small unless specified in the description. If an item runs small or big it will be listed on that description

If you need additional help with sizing please email us at info@elitestylesboutique.com and we will be more than happy to assist.

Why am I being charged Sales Tax on an online order?

In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.

How long does shipping take?

We offer several shipping options: 

USPS Priority: estimated 2-3 business days 

USPS Express: 1-2 business days (guaranteed orders before 12:30 pm est time)

USPS International: estimated 10-15 business days 

UPS Ground: estimated 1-5 business days 

UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm est time m-f)

DHL Worldwide Express: estimated 1-3 business days

*also packages which are delayed due to bad weather cannot be guaranteed.